Return & Refund Policy

 

Returning & Cancellation

With our commitment to process online orders quickly, cancellation requests must be submitted within 12 hours from the time of order. Cancellation will be not permitted after the order has been shipped.

Baby Square offers 20 DAYS RETURN POLICY on all returnable products.

*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

Baby Square is confident that you will be happy with your purchase. We will gladly issue an exchange or refund on all products purchased at regular price if you are unsatisfied for any reason. Returned or exchanged must be original condition with receipt and original packaging.

Any legible return products have to be resellable condition before issuing a refund. Any item is no returned in its original condition and packaging or is no longer resalable with new condition 30%-50% restocking fee will be charged.

Restocking fees

Please be advised that this return will be subjected to restocking fees if opened/used, because we will have to re-sell the product at much lower price when the reason of return is not due to our error. Also non-refundable original/initial freight (amount depends on your location) will be applied because we indeed paid courier to ship to you even when we offered free shipping, plus "Refund Service Fees" charged by Paypal/Ali Pay/Wechat Pay (not us, the third-party payment servicers) will also be applied (it usually takes 3% service fee of the total amount) from your refunds.

Unfortunately we cannot afford customers to buy it, try it and play it, then return it, sadly because of the very slim margin due to Marketplace's intense competition. Restocking fees will help us to recover partially from the lost of your return.

In-Store Purchases

Regular priced merchandise may be returned for a full refund within 10 days in original condition with receipt and original packaging. store credit or exchange only for items returned within 20 days from the receipt date. All sale items are final sale. Some exceptions apply – please see below for a listing of these items.

Online Purchases

The exchange policy for an online order is 20 days from the purchase date. All sale items are final sale. For online orders being returned to a store location a copy of your receipt or gift receipt is required. If you would like return an online order via mail, please contact our customer representative via phone or email to request a Return Request Form to process your return. You have 10 days from the time of delivery to ship the item back to us in its original condition along with the Return Request Form. After receiving your return, Baby Square will inspect the item to make sure it is in resalable condition before issuing a refund. It will be refunded within 5 business days after your return approved.

 

*Only the Burnaby location accept online retuning products, please delivery/mail the products directly to Burnaby location.

*Please note that shipping fees incurred when sending the order out are non-refundable.

Exceptions

For safety and hygienic reasons, the following products cannot be returned or exchanged:

  • Strollers & Strollers' Accessories
  • Car seats & Car Seat Bases
  • Furniture
  • Mattresses
  • Breast Pumps & Accessories
  • Nursing Bras
  • Bottles & Nipples
  • Nursing Pads & Nursing Accessories
  • Teethers & Pacifiers
  • Skin Care Products
  • Special Order Items
  • Gift Cards
  • Clearance Items
  • Outlet Sales