Return & Refund Policy

Returning & Cancellation

With our commitment to process online orders quickly, cancellation requests must be submitted within 12 hours from the time of order. Cancellation will be not permitted after the order has been shipped.

Returning & Refund in Canada

Baby Square offers 20 DAYS RETURN POLICY on all returnable products In Canada.  *Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

Baby Square is confident that you will be happy with your purchase. We will gladly issue an exchange or refund on all products purchased at regular price if you are unsatisfied for any reason. Returned or exchanged must be original condition with receipt and original packaging.

Any legible return products have to be resellable condition before issuing a refund. Any item is no returned in its original condition and packaging or is no longer resalable with new condition 30%-50% restocking fee will be charged.

Returning & Refund in US

Baby Square offers 14 DAYS RETURN POLICY on all returnable products In US.  All returned items from the US need to be sent via US Postal Service. Any shipments returned via FedEx, Purolator or UPS can lead to brokerage charges which will also be the responsibility of the customer.

Babysquare is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, email to advise us that you are sending your product(s) back. We require that all returns be made through an insurable method and that a tracking number is provided. BabySquare is not responsible for items that may have become lost or stolen in shipment. US and International orders do not qualify for free returns.

Since the BabySquare website uses Canadian currency for settlement, when refunding, the purchase money will be returned to the original payment method of purchase. Therefore, the refund exchange rate difference will be settled in real time.

Restocking fees

Please be advised that this return will be subjected to 30%-50% restocking fees if opened/used, because we will have to re-sell the product at much lower price when the reason of return is not due to our error. Also non-refundable original/initial freight (amount depends on your location) will be applied because we indeed paid courier to ship to you even when we offered free shipping, plus "Refund Service Fees" charged by Paypal/Ali Pay/Wechat Pay (not us, the third-party payment servicers) will also be applied (it usually takes 3% service fee of the total amount) from your refunds.

Unfortunately we cannot afford customers to buy it, try it and play it, then return it, sadly because of the very slim margin due to Marketplace's intense competition. Restocking fees will help us to recover partially from the lost of your return.

In-Store Purchases

Regular priced merchandise may be returned for a full refund within 10 days in original condition with receipt and original packaging. store credit or exchange only for items returned within 20 days from the receipt date. All sale items are final sale. Some exceptions apply – please see below for a listing of these items.

Online Purchases

You are welcome to return any clothing, footwear, and accessories for an online order within 20 days from the purchase date, as long as the item is unworn/unused, and in new condition, with all tags and packaging attached. All sale items are final sales.


All returns must be authorized via email prior to shipping. Items returned without authorization may be refused upon delivery. Please email with your order number and the items to be returned.

• Second Step:  RETURN THE ITEMS 

After your return request has been approved, you could send it back to us or drop it off in our stores.


You can have the products delivered to our Burnaby or Richmond stores. 

  • Burnaby Location:  Unit #140-5172 Kingsway, Burnaby BC V5H 2E6

  • Richmond Location: Unit #134-4800 No.3 Road, Richmond BC V6X 3A6


Payment will be refunded within 5 business days.


You have 10 days from the time of delivery to ship the item back to us in its original condition along with the Return Request Form. After receiving your return, Baby Square will inspect the item to make sure it is in resalable condition before issuing a refund. Payment will be refunded within 5 business days after your return is approved.

  •  Return Shipping address: 105-11280 Twigg Pl Richmond BC V6V0A6

*Please note that shipping fees incurred when sending the order out are non-refundable.

How Long Dose It Take to Receive a Refund?

When we perform a refund, the system will automatically send an email to the customer with refund details. Usually the customers will receive the redund within 1 week. 

Kindly note that refunds will be issued based one the customer's payment method. Therefore, the exact timeframe for receiving the refund will vary depending on the processing speed of the customer's credit card bank.


For safety and hygienic reasons, the following products cannot be returned or exchanged:

  • Strollers & Strollers' Accessories
  • Car seats & Car Seat Bases
  • Furniture
  • Mattresses
  • Breast Pumps & Accessories
  • Nursing Bras
  • Bottles & Nipples
  • Nursing Pads & Nursing Accessories
  • Teethers & Pacifiers
  • Skin Care Products
  • Special Order Items
  • Gift Cards
  • Clearance Items
  • Outlet Sales