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The exchange policy for an online order is 20 days from the purchase date. All sale items are final sale. For online orders being returned to a store location a copy of your receipt or gift receipt is required. If you would like return an online order via mail, please contact our customer representative via phone or email to request a Return Request Form to process your return. You have 10 days from the time of delivery to ship the item back to us in its original condition along with the Return Request Form. After receiving your return, Baby Square will inspect the item to make sure it is in resalable condition before issuing a refund. It will be refunded within 5 business days after your return approved.
*Only the Burnaby location accept online retuning products, please delivery/mail the products directly to Burnaby location.
*Please note that shipping fees incurred when sending the order out are non-refundable.